Refund policy
At FD Bliss, many of our products are made especially for you after your order is placed. This made-to-order approach allows us to create each piece with care while avoiding unnecessary production and waste.
We want you to be happy with your purchase. Please read the following return and refund conditions carefully.
EU/EEA Right of Withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, unless a legal exception applies.
To exercise your right of withdrawal, please contact us within 14 days of receiving your order. If your return is eligible, we will provide you with instructions on how and where to return your item.
Returned items should be handled only to the extent necessary to establish their nature, characteristics and functioning. Items that have been used beyond what is reasonably necessary may be subject to a reduction in the refund reflecting any diminished value.
Unless otherwise required by applicable law or agreed by FD Bliss, the customer is responsible for the direct cost of returning an item when exercising the right of withdrawal.
Personalized and Custom-Made Products
Products made to your individual specifications or clearly personalized may not be eligible for the 14-day right of withdrawal where the applicable consumer protection law provides such an exception.
This may include, for example, products personalized with a name, message, date, initials or another design or specification specifically requested by you.
This exception does not affect your rights if an item arrives damaged, defective, incorrect or otherwise does not conform to your order.
Made-to-Order Products
Many FD Bliss products are produced only after an order is placed. We therefore encourage you to carefully check the product description, size guide, colour, design and any personalization details before completing your purchase.
Being made to order does not, by itself, remove any statutory consumer rights that apply to your purchase.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, contains a manufacturing error, or you receive an incorrect product, please contact us as soon as possible and provide your order number together with clear photographs showing the issue.
We will review the case and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable consumer protection law.
Your statutory rights concerning defective or non-conforming goods are not limited by this policy.
Returns
Before returning an item, please contact us at u4713014309@gmail.com.
Do not send an item directly to the manufacturer, Printify, or a production partner unless we specifically instruct you to do so.
If a physical return is required, we will provide the appropriate return instructions and address after reviewing your request.
Items returned without contacting us first may delay the processing of your return.
Exchanges
Because many of our products are individually produced after an order is placed, we do not currently offer direct exchanges as a standard service.
Where you have a statutory right to return an item, you may return the eligible item in accordance with this policy and place a new order for your preferred product, size or colour.
This does not affect your legal rights regarding faulty, damaged, incorrect or non-conforming goods.
Refunds
Once an eligible return has been received and reviewed, we will notify you about your refund.
Where a statutory right of withdrawal applies, refunds will be processed within the timeframe required by applicable law. We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, where permitted by law.
Eligible refunds will normally be made to the original payment method. Your bank or payment provider may require additional time to make the funds available in your account.
Cancellations
Because production can begin shortly after an order is placed, please contact us as soon as possible if you wish to cancel or change an order.
We cannot guarantee that an order can be modified or cancelled once it has entered production. This does not limit any mandatory cancellation or withdrawal rights that apply under consumer protection law.
Contact
For questions regarding returns, refunds, damaged products or cancellations, please contact us at: