Refund policy

At FD Bliss, we believe that what we choose to buy should be something we genuinely love, value and intend to use.

Many of our products are made to order, meaning that production begins in response to your purchase rather than items being produced in large quantities and stored in advance. This approach allows us to produce according to real demand and helps reduce unnecessary overproduction and the waste associated with excess inventory.

We therefore encourage you to shop thoughtfully and carefully review the product description, size guide, colour, design and any personalisation details before placing your order.

We want you to be happy with your FD Bliss purchase. Please read the following Returns & Refunds Policy carefully.

EU/EEA Right of Withdrawal

If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving your order, without providing a reason, unless a legal exception applies.

To exercise your right of withdrawal, please contact FD Bliss within the applicable 14-day period. If your return is eligible, we will provide you with instructions on how and where to return your item.

Returned products should only have been handled to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where permitted by applicable law, if a product has been handled beyond what is reasonably necessary, the customer may be responsible for any resulting reduction in its value.

Unless otherwise required by applicable law or agreed by FD Bliss, the customer is responsible for the direct cost of returning an item when exercising the right of withdrawal.

Made-to-Order Products

Many FD Bliss products are produced specifically in response to an order.

Being made to order does not, by itself, remove any statutory consumer rights that apply to your purchase.

However, because production begins in response to your individual order, we strongly encourage you to carefully check the product description, size, colour, design and other relevant information before completing your purchase.

For us, conscious consumption is not about having more. It is about choosing with intention.

Choosing the Right Size & Colour

Please review the product information and available size guide carefully before placing your order.

Choosing the appropriate size and colour before purchasing helps avoid unnecessary production, transportation and waste.

Please note that product colours may appear slightly different depending on photography, lighting conditions, screen settings and display calibration. Minor colour variations resulting from these factors do not necessarily mean that a product is defective or incorrect.

Personalised & Custom-Made Products

Products made according to your individual specifications or clearly personalised for you may not be eligible for the 14-day right of withdrawal where an applicable legal exception applies.

This may include, for example, products personalised or engraved with a customer-selected name, initials, date, message, image, design or other individual specification.

Please carefully check all personalisation details before submitting your order.

This exception does not affect your statutory rights if a personalised or custom-made product arrives damaged, defective, incorrect or otherwise does not conform to your order.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, contains a manufacturing error, is materially different from what you ordered, or you receive an incorrect item, please contact FD Bliss as soon as possible.

Please provide your order number, a description of the issue and clear photographs showing the product and, where relevant, its packaging.

We will review the situation and provide an appropriate remedy in accordance with applicable consumer protection law. Depending on the circumstances, this may include a replacement, refund or another appropriate solution.

Your statutory rights concerning defective or non-conforming goods are not limited by this policy.

How to Request a Return

Before returning any product, please contact us at:

u4713014309@gmail.com

Please include your order number and sufficient information for us to identify and review your request.

If a physical return is required, FD Bliss will provide you with the appropriate return instructions and return address.

Please do not send products directly to Printify, a manufacturer or any of our production or fulfilment partners unless FD Bliss specifically instructs you to do so.

Returning an item without contacting us first may delay the processing of your return.

Return Shipping Costs

Unless the product is damaged, defective, incorrect or otherwise non-conforming, the direct cost of returning an eligible product is the customer's responsibility, where permitted by applicable law.

Original delivery costs will be handled in accordance with applicable consumer law.

When returning a product, we recommend using a trackable shipping service and retaining proof of postage until your return has been completed.

Exchanges

Because many FD Bliss products are individually produced after an order is placed, we do not currently offer direct exchanges as a standard service.

If you would prefer another size, colour or product, please contact us regarding your original order.

Where you have a statutory right to return the original product, you may return the eligible item in accordance with this policy and place a new order for your preferred product, size or colour.

This does not affect your statutory rights regarding damaged, defective, incorrect or otherwise non-conforming products.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the outcome of your return.

Where a refund is due, it will be processed within the timeframe required by applicable law and normally issued to the original payment method.

Where permitted by applicable law, FD Bliss may withhold reimbursement until the returned goods have been received or until you provide evidence that the goods have been sent back, whichever occurs first.

Please note that your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account.

Order Changes & Cancellations

Because many FD Bliss products can enter production shortly after an order is placed, please review your order carefully before completing your purchase.

If you notice an error or wish to request a change or cancellation, please contact us as soon as possible.

We will do our best to assist you, but we cannot guarantee that an order can be modified or cancelled once it has entered production or fulfilment.

Nothing in this section limits any mandatory cancellation or withdrawal rights available to you under applicable consumer protection law.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or override any mandatory consumer rights available to you under applicable law.

Where applicable consumer protection legislation provides you with rights that differ from or go beyond this policy, those statutory rights will apply.

Thoughtful Choices

Every FD Bliss order represents a piece being produced in response to a real customer's choice.

We encourage our community to choose thoughtfully — selecting pieces that genuinely reflect their personality and that they will enjoy wearing and keeping.

Buy thoughtfully. Wear it often. Make it yours.