Terms of service
OVERVIEW
Welcome to FD Bliss.
The terms “we”, “us” and “our” refer to FD Bliss. FD Bliss operates this online store and website, including all related information, content, features, tools, products and services made available to you (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when accessing or using our Services.
Please read these Terms carefully before accessing or using our website or placing an order.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy.
Nothing in these Terms is intended to exclude, restrict or limit any mandatory consumer rights available to you under applicable law.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you have the legal capacity required under the laws applicable to you to enter into a purchase contract.
When browsing our store, creating an account or placing an order, you may be required to provide information including your name, email address, billing information, payment details and shipping address.
You agree to provide information that is accurate, current and complete.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.
Please contact us if you believe that your account has been accessed or used without authorisation.
SECTION 2 – OUR PRODUCTS
We make every reasonable effort to describe and display our products accurately.
However, colours and appearance may vary slightly depending on your screen, device settings, lighting and, where applicable, the characteristics of the materials and production process.
Some products may also have minor variations resulting from manufacturing, printing, embroidery or finishing processes. Such variations do not affect your statutory rights where a product is faulty or does not conform to the contract.
Product descriptions, designs, availability and specifications may be updated from time to time.
We reserve the right to discontinue products or limit their availability, subject to applicable law.
SECTION 3 – MADE-TO-ORDER AND PERSONALISED PRODUCTS
Many FD Bliss products are made to order, meaning that production begins after your order is placed rather than products being produced in large quantities and stored in advance.
This approach allows us to produce according to real customer demand and helps reduce unnecessary overproduction and waste associated with excess inventory.
Certain products may also offer personalisation or customisation options, including names, initials, dates, messages, images, designs or other customer-selected specifications.
Please review all product details, size guides, colours, personalisation information and order details carefully before completing your purchase.
Products made according to a customer's individual specifications or that are clearly personalised may be excluded from certain rights of withdrawal where permitted by applicable consumer protection law.
Being made to order, by itself, does not remove any statutory consumer rights.
Nothing in this section affects your rights if a product is faulty, damaged, incorrect or otherwise does not conform to your order.
SECTION 4 – ORDERS
When you place an order through FD Bliss, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation using the contact details provided during checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, incorrect pricing or product information, product unavailability, or circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been received, any amount due to you will be refunded in accordance with applicable law.
Please review your order carefully before submitting it.
Because many products enter production shortly after an order is placed, changes or cancellations may not be possible once production has started.
This does not affect any mandatory cancellation or withdrawal rights available to you under applicable consumer protection law.
Returns, refunds and applicable rights of withdrawal are governed by our Returns & Refunds Policy and applicable law.
SECTION 5 – PRICES, PAYMENTS AND BILLING
Product prices are displayed on our store and may change from time to time.
The price applicable to your purchase will be the price displayed at the time your order is placed, subject to the correction of obvious errors in accordance with applicable law.
Any applicable shipping charges, taxes and other charges will be displayed or communicated as required before you complete your purchase.
For international orders, customs duties, import taxes or other charges may apply depending on the destination country and the location from which a product is fulfilled.
Where applicable, information concerning such charges will be provided in accordance with applicable law.
You agree to provide accurate and complete payment and billing information.
Payments are processed using the payment methods made available during checkout.
SECTION 6 – PRODUCTION, FULFILMENT, SHIPPING AND DELIVERY
FD Bliss works with third-party production and fulfilment partners to manufacture, prepare and ship some or all of our products.
As a result, products may be produced and shipped from different production facilities or countries depending on the product, destination, availability and fulfilment provider.
If your order contains multiple products, they may be produced by different facilities and arrive in separate packages or at different times.
Because many FD Bliss products are made to order, production begins in response to your purchase.
Our estimated timeframe from order processing to delivery is generally 5–15 business days, unless a different timeframe is stated for a particular product or destination.
Delivery timeframes are estimates and may vary depending on production requirements, the product ordered, destination, carrier availability, customs procedures, public holidays, high order volumes or other circumstances outside our reasonable control.
Where consumer law provides mandatory delivery deadlines or remedies for delayed delivery, those rights remain unaffected.
Where we arrange delivery of goods to a consumer, risk of loss or damage remains with us until the goods are physically received by the consumer or a third party designated by the consumer, except where applicable law provides otherwise.
Please refer to our Shipping Policy for further information regarding production, shipping, delivery and applicable charges.
SECTION 7 – RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL
Returns and refunds are governed by our Returns & Refunds Policy and applicable consumer protection law.
Consumers in the European Union and European Economic Area generally have a 14-day right of withdrawal for eligible distance purchases, subject to applicable legal exceptions.
Certain goods made according to the consumer's specifications or clearly personalised may be excluded from this right where permitted by law.
Being made to order, by itself, does not remove any applicable statutory right of withdrawal.
Please consult our Returns & Refunds Policy before requesting a return.
Nothing in these Terms or our Returns & Refunds Policy limits any mandatory rights relating to faulty, damaged, incorrect or non-conforming goods.
SECTION 8 – INTELLECTUAL PROPERTY
Unless otherwise stated, content made available through FD Bliss, including our branding, original designs, graphics, text, photographs and other original content, is owned by or licensed to FD Bliss and is protected by applicable intellectual property laws.
Third-party trademarks, product elements, materials or other content remain the property of their respective owners.
You may access and use our website for personal and non-commercial purposes.
You may not reproduce, distribute, modify, commercially exploit, publish or otherwise use our protected content without prior authorisation from the relevant rights holder, except where permitted by law.
The Shopify name, logo and related trademarks belong to Shopify or its affiliates.
SECTION 9 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our Services may provide access to tools, applications or services operated by third parties.
Your use of third-party services may also be subject to the applicable third party's terms and privacy practices.
We are not responsible for third-party services beyond responsibilities that cannot legally be excluded or limited.
We may introduce new features, tools or resources to our store from time to time.
SECTION 10 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, accuracy, availability, security or privacy practices of third-party websites or services.
We encourage you to review the applicable terms and privacy policies before using third-party websites or services.
Nothing in this section excludes any responsibility that cannot legally be excluded under applicable law.
SECTION 11 – RELATIONSHIP WITH SHOPIFY
FD Bliss is powered by Shopify, which enables us to provide the Services to you.
However, sales and purchases made through our Store are made directly with FD Bliss.
Shopify provides the e-commerce infrastructure supporting our Store but is not the seller of FD Bliss products and is not responsible for fulfilling orders placed with FD Bliss, except where Shopify separately provides a service directly to you under its own applicable terms.
Nothing in this section limits rights that cannot legally be excluded under applicable law.
SECTION 12 – PRIVACY
Personal information collected through our Services is processed in accordance with our Privacy Policy.
Because our store is hosted by Shopify, Shopify processes certain personal information in connection with your access to and use of our Services.
Other service providers involved in payments, production, fulfilment, shipping, customer support or other store operations may also process information where necessary to provide their services.
Please review our Privacy Policy for further information regarding how personal information is collected, used, disclosed and protected.
SECTION 13 – REVIEWS, FEEDBACK AND USER CONTENT
If you submit reviews, comments, photographs, videos or other content to FD Bliss, you confirm that you have the necessary rights to submit that content.
You must not submit content that is unlawful, misleading, defamatory, abusive, infringing or otherwise prohibited by applicable law.
Where you voluntarily provide content for publication, you grant FD Bliss the rights reasonably necessary to display, reproduce and use that content in connection with operating and promoting our Services, subject to applicable law and our Privacy Policy.
We reserve the right to moderate or remove content where reasonably necessary, including content that violates these Terms or applicable law.
SECTION 14 – ERRORS AND INACCURACIES
We make reasonable efforts to ensure that information displayed on our store is accurate.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, availability or other information.
Where permitted by applicable law, we may correct errors or update information.
Nothing in this section permits FD Bliss to remove or restrict mandatory consumer rights or to cancel a binding consumer contract where applicable law does not permit us to do so.
SECTION 15 – PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our website or Services to:
- violate applicable law;
- infringe intellectual property, privacy or other rights;
- distribute malicious software or harmful code;
- engage in fraudulent or deceptive activity;
- interfere with the security or operation of our Services;
- impersonate another person or entity;
- unlawfully collect information about others; or
- attempt to gain unauthorised access to our systems.
You must not use automated methods to access, scrape, interfere with or disrupt the Services where such use is prohibited by applicable law or our technical measures.
We reserve the right to restrict or terminate access where a user materially violates these Terms, subject to applicable law.
SECTION 16 – TERMINATION
We may suspend or terminate access to our Services where reasonably necessary, including where these Terms or applicable law have been materially violated.
Termination does not affect rights or obligations that arose before termination or provisions that, by their nature, should continue after termination.
SECTION 17 – WARRANTIES AND STATUTORY RIGHTS
We aim to provide accurate information and products that conform to the descriptions and requirements presented at the time of purchase.
Nothing in these Terms excludes, restricts or replaces any statutory guarantee, warranty or consumer protection right that applies to your purchase.
Consumers may have mandatory legal rights where goods are faulty, damaged, incorrect, unsafe or otherwise do not conform to the sales contract.
SECTION 18 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, FD Bliss will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including any mandatory consumer protection rights.
Nothing in these Terms is intended to exclude liability for fraud or any other liability that cannot legally be excluded or limited.
SECTION 19 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services, your material breach of these Terms or your infringement of the rights of another person.
This section does not impose obligations on consumers that would be unlawful, unfair or unenforceable under applicable consumer protection law.
SECTION 20 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 21 – WAIVER AND ENTIRE AGREEMENT
A failure by FD Bliss to exercise or enforce a right under these Terms does not constitute a waiver of that right.
These Terms, together with the policies expressly incorporated or referenced herein, constitute the agreement governing your use of the Services, without prejudice to any mandatory rights available to consumers.
SECTION 22 – ASSIGNMENT
You may not transfer your rights or obligations under these Terms where such transfer would materially affect the operation of the Services without our prior consent, except where applicable law provides otherwise.
FD Bliss may transfer rights or obligations relating to the operation of the business where permitted by law, provided that such transfer does not reduce mandatory consumer rights.
SECTION 23 – GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by the laws applicable to FD Bliss in Portugal, without depriving consumers of any mandatory protections provided by the law of their country of residence where such protections apply.
Nothing in these Terms restricts any rights regarding jurisdiction, dispute resolution or access to courts that consumers are entitled to under applicable law.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices or applicable legal requirements.
The most current version of these Terms will be made available on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
Changes will not retroactively remove rights that have already arisen under a completed purchase.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
FD Bliss
Email: u4713014309@gmail.com
Additional legally required business and contact information will be made available through our Store in accordance with applicable law.