Shipping policy
SHIPPING POLICY
At FD Bliss, many of our products are made especially for you after your order is placed. Because we follow a made-to-order production model, your order may require both production time and shipping time before it reaches you.
PRODUCTION AND PROCESSING
Once your order has been confirmed, it is sent to one of our production and fulfillment partners for preparation.
Production times vary depending on the product, production partner, order volume and other circumstances. Personalized, embroidered or specially produced items may require additional preparation time.
Please note that production time and shipping time are separate. The estimated delivery information displayed during checkout should therefore be considered together with any applicable production or processing time communicated on the product page or during checkout.
SHIPPING AND FULFILLMENT
FD Bliss works with third-party production and fulfillment partners, including Printify and its network of production providers.
To help fulfill orders efficiently, products may be manufactured and shipped from different production facilities or countries depending on the product ordered, the delivery destination, availability and the selected production provider.
As a result, the country from which your order is shipped may be different from the country in which FD Bliss is based.
MULTIPLE PACKAGES
If your order contains more than one item, the products may be produced by different facilities.
This means that items from the same order may occasionally be shipped separately, arrive in different packages and be delivered on different dates.
Receiving part of your order does not necessarily mean that the remaining items are missing. Where available, separate tracking information may be provided for each shipment.
SHIPPING DESTINATIONS
We ship to the destinations made available during checkout.
Shipping availability may vary depending on the product, production provider and destination. If a shipping option is not available for your address at checkout, we may currently be unable to deliver that product to your location.
SHIPPING COSTS
Shipping costs depend on the product, delivery destination, production provider and shipping method available for the order.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
When an order contains products fulfilled by different production providers or locations, separate shipping charges may apply.
ESTIMATED DELIVERY TIMES
Delivery estimates depend on the destination, product, production location and shipping method.
Any delivery dates or timeframes displayed on our store are estimates unless expressly stated otherwise.
International deliveries may take longer due to distance, carrier operations, customs procedures or other circumstances outside our reasonable control.
Where applicable consumer law establishes mandatory delivery periods or remedies for delayed delivery, those rights remain unaffected.
TRACKING
Where tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Whether these charges apply may depend on the destination, the origin of the shipment, the value of the order and applicable laws.
Where required, information about known charges will be provided before purchase. However, certain charges may be assessed by local customs or authorities and may not be controlled by FD Bliss.
We recommend reviewing the applicable import rules in your country when ordering internationally.
DELAYS
Occasionally, orders may experience delays caused by circumstances such as carrier disruptions, customs processing, severe weather, high seasonal demand, production delays or other events outside our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.
Nothing in this policy limits any mandatory rights you may have regarding delayed delivery under applicable consumer protection law.
LOST, DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, contains an incorrect item, has a manufacturing defect or appears to have been lost in transit, please contact us as soon as possible.
Please include your order number and, where applicable, clear photographs of the item and packaging so that we can investigate the issue with the relevant production or delivery partner.
Where an item is damaged, lost, incorrect or otherwise does not conform to your order, we will provide the appropriate remedy in accordance with applicable consumer protection law.
Where FD Bliss arranges delivery, responsibility for loss or damage during transport remains with us until the goods are physically received by you or a third party designated by you, except where applicable law provides otherwise.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please review your delivery address carefully before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible. Because orders may enter production and fulfillment shortly after being placed, we cannot guarantee that an address can be changed after an order has been submitted.
If a package cannot be delivered because the address supplied was incorrect or incomplete, additional shipping charges may apply where permitted by law.
RETURNS
Shipping associated with returns is governed by our Return & Refund Policy.
Please contact us before returning any item. Do not send products directly to Printify, a production facility or another fulfillment partner unless we specifically instruct you to do so.
CONTACT
If you have questions about your order, shipping or delivery, please contact us at:
FD Bliss
Email: u4713014309@gmail.com