Shipping policy

At FD Bliss, many of our products are made especially for you after your order is placed. Because we follow a made-to-order production model, your order may require both production and shipping time before it reaches you.

This approach allows us to produce according to real customer demand rather than producing large quantities in advance, helping to reduce unnecessary overproduction and waste.

Please read this Shipping Policy carefully before placing your order.

PRODUCTION AND PROCESSING

Once your order has been confirmed, it is sent to one of our production and fulfilment partners for preparation.

Production times may vary depending on the product, production partner, order volume, destination and other operational circumstances. Personalised, embroidered or specially produced items may require additional preparation time.

Because many FD Bliss products are made to order, production begins specifically in response to your purchase.

Please note that production time and shipping time are separate components of the order fulfilment process.

Any estimated delivery information displayed on the product page, during checkout or provided after purchase should therefore be considered together with any applicable production or processing information.

ESTIMATED DELIVERY TIME

As a general guideline, FD Bliss orders are typically expected to arrive within approximately 5–15 business days from the date the order is confirmed, including production and shipping time.

However, this is an estimated timeframe rather than a guaranteed delivery date.

Actual delivery times may vary depending on factors including:

  • the product ordered;
  • production requirements;
  • the production facility;
  • the delivery destination;
  • the shipping method;
  • carrier operations;
  • customs procedures;
  • public holidays;
  • seasonal demand; and
  • circumstances outside our reasonable control.

Where a different estimated timeframe applies to a particular product, destination or shipping method, the relevant information may be displayed on the product page or during checkout.

Nothing in this section affects any mandatory delivery rights or deadlines available to consumers under applicable law.

SHIPPING AND FULFILMENT

FD Bliss works with third-party production and fulfilment partners, including Printify and its network of production providers, to manufacture, prepare and ship our products.

Products may therefore be manufactured and shipped from different production facilities or countries depending on the product ordered, delivery destination, availability and selected production provider.

As a result, the country from which your order is shipped may be different from the country in which FD Bliss is based.

This distributed fulfilment model can also allow certain products to be produced closer to their destination where suitable production capacity is available.

MULTIPLE PACKAGES

If your order contains more than one item, the products may be produced by different facilities.

This means that products from the same order may occasionally:

  • be shipped separately;
  • arrive in different packages; or
  • be delivered on different dates.

Receiving only part of your order does not necessarily mean that the remaining items are missing.

Where available, separate tracking information may be provided for individual shipments.

SHIPPING DESTINATIONS

FD Bliss ships to the destinations made available during checkout.

Shipping availability may vary depending on the product, production provider and destination.

If a shipping option is not available for your address during checkout, we may currently be unable to deliver that particular product to your location.

Available destinations and shipping options may change from time to time according to our fulfilment network and carrier availability.

SHIPPING COSTS

Shipping costs depend on factors including the product, delivery destination, production provider and shipping method available for the order.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

When an order contains products fulfilled by different production providers or production locations, separate shipping charges may apply.

You will have the opportunity to review the applicable shipping charges before completing your order.

TRACKING

Where tracking is available for your shipment, tracking information will be provided after your order has been shipped.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Tracking availability and the level of tracking information provided may vary depending on the carrier, destination and shipping method.

INTERNATIONAL ORDERS

FD Bliss serves customers internationally where shipping is available at checkout.

Because we work with a network of production and fulfilment providers, international orders may be produced and dispatched from different locations.

Delivery times may therefore vary according to the destination, production location, carrier and applicable customs procedures.

Please ensure that your delivery information is complete and accurate when placing an international order.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Whether such charges apply may depend on the destination, origin of the shipment, value of the order and applicable laws and customs rules.

Where required by applicable law, information about known charges will be provided before purchase.

However, certain charges may be assessed directly by local customs authorities or other competent authorities and may therefore be outside the control of FD Bliss.

We recommend reviewing the applicable import and customs requirements in your country before placing an international order.

DELIVERY DELAYS

Occasionally, orders may experience delays due to circumstances such as:

  • production delays;
  • carrier disruptions;
  • customs processing;
  • adverse or severe weather;
  • public holidays;
  • high seasonal demand;
  • unusually high order volumes; or
  • other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant information where possible.

Nothing in this Shipping Policy limits any mandatory rights or remedies you may have regarding delayed delivery under applicable consumer protection law.

LOST, DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, contains an incorrect product, has a manufacturing defect or appears to have been lost during transit, please contact FD Bliss as soon as possible.

Please provide:

  • your order number;
  • a brief description of the issue; and
  • where applicable, clear photographs of the product and its packaging.

This information will allow us to investigate the issue with the relevant production, fulfilment or delivery provider.

Where a product is damaged, lost, incorrect or otherwise does not conform to your order, we will provide an appropriate remedy in accordance with applicable consumer protection law.

Where FD Bliss arranges delivery, responsibility for loss or damage during transport remains with us until the goods are physically received by you or a third party designated by you, except where applicable law provides otherwise.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your:

  • recipient name;
  • street address;
  • apartment or unit number, where applicable;
  • postal or ZIP code;
  • city;
  • country; and
  • other relevant delivery information

before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible.

Because orders may enter production and fulfilment shortly after they are placed, we cannot guarantee that an address can be changed after an order has been submitted.

If a package cannot be delivered because the shipping information supplied by the customer was incorrect or incomplete, additional shipping costs may apply where permitted by applicable law.

RETURNS AND RETURN SHIPPING

Returns and return shipping are governed by our Returns & Refunds Policy.

Please contact FD Bliss before returning any product so that we can review your request and, where appropriate, provide the relevant return instructions.

Do not send products directly to Printify, a production facility or another fulfilment partner unless FD Bliss specifically instructs you to do so.

The cost of return shipping and any applicable refund will be determined in accordance with our Returns & Refunds Policy and applicable consumer protection law.

CONSCIOUS PRODUCTION

Our made-to-order approach is part of the way we think about production at FD Bliss.

Instead of producing large quantities of products in advance, many pieces begin their production journey in response to a customer's order.

We encourage our community to choose thoughtfully — selecting products they genuinely love, value and intend to use.

For us, conscious consumption is not about having more. It is about choosing with intention.

Buy thoughtfully. Wear it often. Make it yours.

CONTACT

If you have questions regarding your order, production, shipping, tracking or delivery, please contact:

FD Bliss Studio
Email: u4713014309@gmail.com